Contact Us
Customer Support Center
Thank you for choosing Jolvoxo. Our customer service team welcomes questions, comments, and requests relating to products, orders, payment, shipping, returns, and general website support. To help us identify your request, please include your order number and the email address used at checkout whenever your message concerns a purchase.
Email: service@jolvoxo.com
Customer Service: +1 6402050944
We aim to respond to customer messages within 1–2 business days. Response times may vary during weekends, public holidays, or periods of unusually high inquiry volume. Email is recommended for requests that require order details, photographs, or written instructions.
Product and Order Assistance
If you have a question about a toy, puzzle, outdoor play item, or garden edging product, please identify the product name and, if possible, include a link or screenshot of the listing. For questions about a set, specify the displayed piece count or configuration so we can review the correct item.
For an order issue, please provide your order number, the email address used at checkout, and a short explanation. If an item arrives damaged, incomplete, or different from what was ordered, photographs of the product and its packaging may help us assess the situation. Please do not send full payment card numbers, passwords, or unnecessary identity documents.
Order Changes and Cancellations
If you need to correct delivery information or request cancellation, contact us as soon as possible. Changes may be possible only before an order enters fulfillment or dispatch. Once preparation or shipping has started, we cannot guarantee that the requested change can be completed. We will check the order status and explain the available options.
Returns and Business Correspondence
Please contact customer service before sending any return. We will provide the appropriate instructions and return destination for the specific request. The registered business address shown below is provided for company identification and business correspondence; it is not automatically a warehouse, collection point, or return facility. Do not send merchandise to that address unless we expressly confirm it as the correct return destination.
Company Information
Brand Name: Jolvoxo
Operated By: Hangzhou Zhuochuan Hotel Management Co., Ltd.
Business License Entity: Hangzhou Zhuochuan Hotel Management Co., Ltd.
Registered Address: Room 809, Building 4, Ximei’an Center, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang, China
Email: service@jolvoxo.com
Customer Service: +1 6402050944
Website: https://jolvoxo.com