Shipping Policy
Introduction
Thank you for shopping with Jolvoxo. This Shipping Policy explains how orders placed through https://jolvoxo.com are processed, dispatched, tracked, and delivered. It applies to toys, games, puzzles, outdoor play products, and selected garden accessories available on our website.
Order Processing Information
After an order has been submitted and payment is confirmed, the order enters processing. Orders are generally processed within 1–3 business days. Processing time is separate from the transit time required by the carrier.
Processing may take longer during seasonal shopping periods, promotional events, public holidays, or periods of higher order volume. If a significant delay affects an order, we will provide updated information where appropriate. After dispatch, a shipping confirmation and tracking details will be sent where tracking is available.
Product and Package Preparation
Before dispatch, customers should review their order confirmation to ensure the selected product, option, quantity, and delivery address are correct. Some products, including wooden games, number puzzles, magnetic tile sets, ball play products, and beach toy sets, may contain multiple components. Please use the product listing to confirm the selected set and quantity.
Garden edging products may have dimensions or quantities that affect parcel size and shipping arrangements. The shipping method and any applicable charges will be displayed at checkout. The registered business address is not necessarily the warehouse or dispatch location.
Shipping Methods
Regular ShippingEstimated delivery: 10–20 business days after shipment. Actual delivery times depend on the destination, carrier operations, customs procedures, and local delivery conditions.
Express DeliveryWhere available, express shipping options may be provided during checkout. The estimated delivery time is generally 5–10 business days after shipment where that option is offered. Applicable fees and availability will be displayed before payment confirmation.
All delivery timeframes are estimates and are not guaranteed arrival dates unless expressly stated otherwise at checkout. Delays may occur due to circumstances outside our reasonable control.
Order Tracking
Tracking details will be provided after your package has been shipped where tracking is supported. Please allow several business days for the carrier system to register the parcel and show the first tracking update.
If tracking information is unavailable, has not updated for an extended period, or appears inconsistent with the delivery status, contact service@jolvoxo.com with your order number. We will review the available information and assist with the inquiry.
Shipping Fees and Additional Charges
Shipping costs may be calculated according to the delivery destination, package dimensions or weight, selected shipping method, and available carrier service. The final shipping cost will be shown during checkout before you complete payment.
For international orders, customers may be responsible for import duties, customs fees, or local taxes imposed by the destination country or its authorities, where applicable. These charges are determined by local regulations and are not necessarily included in the amount collected at checkout.
Delivery Problems
If your package is delayed, appears damaged, contains missing items, or has incorrect delivery information, contact customer support. Please provide your order number, customer name, a description of the issue, and supporting photographs if relevant.
If tracking indicates that a package was delivered but you cannot locate it, check nearby delivery locations, household members, building reception, or the carrier before contacting us. We will review the available tracking information and investigate where appropriate. A tracking status alone does not prevent you from raising a delivery concern.
Updating Delivery Information
If you need to change your shipping address after placing an order, contact us as soon as possible. Address changes can generally be considered only before the order enters dispatch. Once an order has entered the shipping process, we cannot guarantee that the requested change can be completed.
Customers are responsible for entering a complete and accurate delivery address at checkout. If a parcel is returned because of an incorrect address or unsuccessful delivery attempt, please contact us to discuss the available options. Any additional shipping charge will be explained before you agree to it.
Contact Information
Brand Name: Jolvoxo
Operated By: Hangzhou Zhuochuan Hotel Management Co., Ltd.
Business License Entity: Hangzhou Zhuochuan Hotel Management Co., Ltd.
Registered Address: Room 809, Building 4, Ximei’an Center, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang, China
Email: service@jolvoxo.com
Customer Service: +1 6402050944
Website: https://jolvoxo.com