Privacy Policy
Introduction
Effective Date: November 6, 2026
Jolvoxo respects the privacy of visitors and customers and takes reasonable steps to protect personal information provided through https://jolvoxo.com. This Privacy Policy explains how Hangzhou Zhuochuan Hotel Management Co., Ltd., as the website operator, collects, uses, stores, and shares information when you browse the website, place an order, or contact customer service.
Data We Collect
Information You Provide: We may collect your name, email address, telephone number, billing and shipping details, order information, delivery instructions, and the content of messages or requests you send to us.
Transaction Information: We may receive payment status, transaction references, order totals, and limited payment-related information from checkout providers. Payment credentials are handled by the relevant payment service provider according to its processes.
Website and Device Information: When you visit the website, technical information may be collected, such as IP address, browser type, device information, operating system, approximate location derived from IP address, referral pages, pages viewed, and interactions with products or the shopping cart.
Cookies and Similar Technologies: Cookies or similar identifiers may be used to support website functions, remember preferences, maintain sessions, help protect the store, and understand website activity.
Information from Service Providers: Where relevant and permitted, we may receive information from payment processors, delivery providers, website hosting or technology partners, fraud-prevention services, analytics providers, and advertising partners.
Use of Personal Information
We use information to operate the online store, process and confirm orders, arrange delivery, communicate order status, respond to questions, administer returns and refunds, maintain transaction records, prevent fraud, protect the website, troubleshoot technical issues, and comply with legal obligations.
Where permitted and consistent with your choices, information may also be used to understand how visitors interact with the website, evaluate the performance of products and services, measure advertising campaigns, and send promotional communications. Where applicable law requires a legal basis, processing may be based on contract performance, legal obligations, legitimate interests such as security and service improvement, or consent.
Cookies and Third-Party Services
Jolvoxo may use essential cookies to support core website functions, including cart and checkout processes, session management, and security. Analytics cookies or similar technologies, where enabled, may help us understand traffic and improve navigation. Advertising technologies, where enabled and permitted, may support campaign measurement or relevant advertising.
We may use third-party services for payment processing, shipping support, website hosting, customer support, analytics, fraud prevention, and advertising. These providers may process information according to their own privacy notices and the arrangements applicable to the services they provide.
Where AppLovin advertising or measurement services are integrated and enabled, information made available to those services may include device or browser identifiers, IP address, pages or products viewed, shopping-cart activity, and purchase events. Depending on the integration and permissions, certain contact information, such as a hashed email address, may also be processed. The information involved depends on the tools configured on the website and your applicable privacy choices.
For additional information about AppLovin privacy practices, please review: https://legal.applovin.com/privacy/
Where required by law, non-essential cookies or advertising technologies will be used only after the required consent has been obtained. You may use available website privacy controls or browser settings to manage cookies, although restricting certain cookies may affect website functions.
Sharing and Disclosure
We may share information with service providers that help operate the store and fulfill orders, including e-commerce technology providers, payment processors, fulfillment and shipping providers, customer service tools, IT and security providers, analytics services, and advertising partners where enabled.
We may also disclose information where required by law or valid legal process, to protect customers or our legal rights, investigate suspected fraud or misuse, enforce our terms, or support a business reorganization or transfer subject to appropriate safeguards. We do not disclose information for purposes unrelated to the operation of the store except as described in this policy or permitted by law.
Protecting Your Information
We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access to information is limited to personnel and service providers who need it for relevant business purposes.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should use secure networks where possible and avoid sending passwords, full payment card numbers, or other sensitive information through ordinary email.
Privacy Requests and Your Choices
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of personal information, obtain a copy of certain information, object to or restrict certain processing, withdraw consent, or opt out of certain advertising-related uses.
To submit a privacy request, email service@jolvoxo.com with the subject line “Privacy Request.” Please describe the request and provide enough information for us to locate the relevant records. We may take reasonable steps to verify the request and will respond within the period required by applicable law. Authorized agents may submit requests where permitted.
Marketing emails, if sent, will include an unsubscribe option. Unsubscribing from promotional messages will not prevent essential communications about orders, delivery, account security, or customer service.
Retention and International Processing
We retain personal information for as long as reasonably necessary for order administration, customer support, accounting, legal compliance, security, and dispute resolution. Retention periods depend on the type of information and the applicable legal or operational requirements.
Information may be processed in countries other than the country where you live, including locations where our service providers operate. Where required by applicable law, appropriate safeguards will be used for international transfers.
Updates to This Policy
We may revise this Privacy Policy when our website, services, business practices, or legal requirements change. The latest version will be posted on this page with an updated effective date. Where required, we will provide additional notice of material changes.
Contact Information
Brand Name: Jolvoxo
Operated By: Hangzhou Zhuochuan Hotel Management Co., Ltd.
Business License Entity: Hangzhou Zhuochuan Hotel Management Co., Ltd.
Registered Address: Room 809, Building 4, Ximei’an Center, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang, China
Email: service@jolvoxo.com
Customer Service: +1 6402050944
Website: https://jolvoxo.com