Return & Refund Policy
Introduction
Thank you for shopping with Jolvoxo. This Refund Policy explains how we handle return requests, product concerns, order cancellations, and refunds for purchases made through https://jolvoxo.com. It applies to our toys, games, puzzles, outdoor play products, and selected garden accessories. This policy does not limit any consumer rights that cannot legally be excluded.
Return Requests
Customers should submit return requests within 14 days after delivery. Please contact customer service before sending an item back so we can review the request and provide the appropriate return instructions.
Return requests may relate to an incorrect item, a damaged or incomplete product, a product quality concern, or another order fulfillment issue. For a change-of-mind request, eligibility depends on the product’s condition and the requirements below, as well as any mandatory rights under applicable law.
Return Conditions
Items returned for a voluntary change of mind should generally be unused, complete, and in their original condition. Where applicable, original packaging, manuals, accessories, game pieces, puzzle components, and other parts supplied with the product should be included.
For wooden games, number puzzles, magnetic tiles, ball games, golf play sets, dinosaur rail cars, and other toys, please ensure that pieces are not missing, damaged, marked, or altered if you are requesting a change-of-mind return. For collapsible silicone beach buckets and sand toy sets, items should be clean and returned with the components included in the original set. Garden edging products should be unused and not installed if being returned as a voluntary return, except where applicable law provides otherwise.
Items showing signs of use, assembly, installation, washing, damage, or missing components may not qualify for a voluntary return. These conditions do not remove remedies for a product that is faulty, damaged on arrival, incorrect, or materially different from its description.
Product Appearance and Specifications
Product photographs are provided to illustrate the listed items. Minor differences in color or appearance may occur due to screen settings, lighting, photography, or ordinary production variation. Such minor differences are not necessarily defects where the item materially matches the written description and specifications.
Please use the product page as the primary reference for dimensions, materials, piece counts, included accessories, and other specifications. If a product is materially different from the description, incomplete, or damaged, contact us with relevant details and photographs so we can review the issue.
Damaged, Incorrect, or Incomplete Items
If you receive a damaged, incorrect, defective, or incomplete item, contact us promptly. Include your order number, the product name, a description of the problem, and photographs where reasonably available. For shipping damage, retaining the outer packaging may help with the review.
We will assess the information and explain the available resolution, which may include a replacement, refund, or another remedy required by applicable law. If a return is necessary because of a confirmed fault or our fulfillment error, return shipping will be handled in accordance with applicable law.
How To Start a Return
To request a return or refund review, please email service@jolvoxo.com and provide your order number, customer name, product information, reason for the request, and photographs when applicable.
Our customer service team will review the information and provide further instructions, including the correct return destination where a return is appropriate. Please do not ship an item before receiving those instructions. The registered business address is not automatically a return warehouse or collection point.
Refund Processing
Once an approved return is received and any necessary inspection is completed, we will notify you of the outcome. Approved refunds will generally be issued to the original payment method, subject to the processes of the payment provider and applicable law.
The time required for a refund to appear may vary depending on the payment provider, banking institution, and transaction processing procedures. Your bank or payment service may require additional time after we initiate the refund. We will provide confirmation when the refund has been issued.
Items Not Covered by Voluntary Returns
To the extent permitted by applicable law, a voluntary change-of-mind return may not be accepted for items returned after the stated request period, products that have been used or installed, items with missing game or puzzle components, products damaged after delivery through improper handling, or returns that do not include sufficient order information.
This section does not exclude or reduce rights relating to faulty, damaged, incorrect, incomplete, or misdescribed products, or any mandatory statutory cancellation or consumer rights.
Order Cancellation
If you need to cancel an order, contact us as soon as possible with your order number. Cancellation can generally be considered only before the order enters preparation, fulfillment, or shipment. Once an order has been dispatched, cancellation may no longer be available, but a return may be possible under this policy or applicable law.
We will check the order status and advise whether cancellation can be completed. A request to cancel does not guarantee that the parcel can be stopped after processing has begun.
Contact Jolvoxo
Brand Name: Jolvoxo
Operated By: Hangzhou Zhuochuan Hotel Management Co., Ltd.
Business License Entity: Hangzhou Zhuochuan Hotel Management Co., Ltd.
Registered Address: Room 809, Building 4, Ximei’an Center, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang, China
Email: service@jolvoxo.com
Customer Service: +1 6402050944
Website: https://jolvoxo.com